PASS - Proactive Advising for Student Success Benchmarks

Since 2014, PASS has been NPC’s  Quality Initiative Project for the HLC Persistence and Completion Academy. The NPC PASS Team is a cross-functional group which combines faculty from all divisions with staff from student services, advising, and front office management. The purpose is to develop systems and structures to help students improve their persistence and completion. The PASS project includes:

  1. making more college information available to students
  2. educating all employees who have contact with students
  3. incorporating best practices for persistence into instruction
  4. closely tracking students to detect risk early and take appropriate action

Key elements of the PASS process are online training for all student-facing staff, and deployment of Hobson’s Starfish Early Alert and Connect software.

OBJECTIVES: Fall-to-fall retention will improve by no less than 1.5% per year over the course of the five-year project (60.8%). Fall-to-spring persistence will improve by no less than 1.5% per year over the course of the five-year project (87.7%). The successful course completion rate will improve by no less than 1% per year over the course of the five year project (84.4%). No less than 28.4% of the PASS Cohort will earn an associate’s degree, a certificate of proficiency or a certificate of applied science within six years.


Benchmark Target Outcome Current Status Date Completed
NPC employees complete online SOAR 80% of contracted Employees will have taken online SOAR and/or participated in convocation breakout regarding top 10 advising questions. Complete. 166/203 (81.8%) The PASS team still plans to help increase faculty and staff knowledge about NPC through other methods. 9/15/16
Phase 2 PASS Expansion:
full- time (FT) faculty
Majority of FT faculty will be using Starfish software.

All faculty have been trained or have had the opportunity to be trained on division day FA16. A full rollout of Starfish to all faculty happen in SP17. Currently Starfish is available for SU17 and is being prepared for FA17. Below you will find some SP17 data:

  • 77% of faculty used Starfish during the semester
  • 100% of advisors used Starfish during the semester
  • We were able to leverage Starfish to get 100% feedback on students at midterm
Starfish Program Implement an early alert system and have the majority of faculty using the Starfish software.

PASS will continue to tweak and improve Starfish processes as time passes. In Spring 2018 our faculty usage rate was 69% and 68.2% of NPC courses taught were affected by Starfish. Advisors attempted to follow up on 98.4% of the student "flags" raised that required advisor intervention. Of those students, 50% were successfully contacted.

Faculty Success Coaches Have FSCs complete training, create a workshop for faculty to learn more about the most asked questions in advising, and train faculty in their division on all PASS initiatives that involve faculty. Spring 2018 was the PILOT for the FSCs. They have all been trained and have been actively training faculty in their divisions. With the help of their division they have come up with goals that support the overall PASS goals of persistence and completion. Ongoing
Student Orientation Revamp student orientation so that student's receive information when they need it. To better provide on-time information to our students we have created an online Registration Tutorial where student are encouraged to learn about the registration process and services available to them BEFORE they register and a College Success Strategies course where students have one in-person session and then they complete online work equal to one credit. The Registration Tutorial is live on the website and front offices have been asking students to complete it. The success course is in its pilot phase. We have taught all NAVIT sections and a few community sessions.